We stand behind the quality and educational value of our commercial real estate tools. Because our digital products are instantly accessible and cannot be "returned" in the traditional sense, we do not offer standard cash refunds. However, we are deeply committed to your success and understanding of the materials.

If you find that a purchased tool or digital product is not functioning as described, or you are struggling to apply it to your commercial real estate analysis, you are covered by our Make-It-Right Promise.

How to Invoke the Guarantee:

1. Notice: You must contact us at support@investorscollective.co within fourteen (14) days of your purchase.

2. Explanation: Provide a brief explanation of the issue you are experiencing and, if applicable, the specific analysis or document you are trying to process.

3. The Remedy: Our team will review your request and provide a remedy to make it right. This takes the form of complimentary technical or instructional support, which may include a targeted troubleshooting session or email assistance strictly focused on helping you properly operate the tool, understand its mechanics, or navigate the educational materials.

Strict Limitation on Support:

To maintain our strictly educational mandate, all support provided under this guarantee is limited solely to the functional and technical operation of our products. Under no circumstances will our support team review your specific transaction data, evaluate your real estate deals, or provide investment, financial, or legal guidance. Our assistance is designed exclusively to ensure the tool functions as advertised so you can perform your own independent analysis.

If, after participating in our technical/instructional troubleshooting in good faith, the tool is still fundamentally defective or unable to perform its advertised educational function, The Investors Collective may, at its sole and absolute discretion, issue a refund or store credit.